Terms of Service

Studia (Trialcraft BV)
Last Updated: 20/11/2025

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a binding legal agreement between Trialcraft BV, a limited liability company organized under the laws of Belgium, with its registered office at Baron Opsomerdreef 32, 3090 Overijse, Belgium and registered under company number BE1010925090 ("Studia," "we," "us"), and the corporate or professional entity ("Customer," "you") accessing the Studia platform (the "Platform").

BY ACCESSING OR USING THE PLATFORM, YOU CONFIRM THAT:

  • You are accessing the Platform exclusively for professional or business purposes (B2B). You acknowledge that consumer protection laws do not apply to this agreement.
  • You have the authority to bind the entity on whose behalf you are acting.
  • You agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Studia is a cloud-based SaaS platform designed to assist medical writers and research professionals in managing workflows and analyzing documents.

2.1. Access and Accounts

Access is granted only to authorized Users designated by the Customer. Accounts are provisioned manually by Studia. The Customer is responsible for:

  • Ensuring all Users maintain the confidentiality of their login credentials.
  • Promptly notifying Studia of any unauthorized access.
  • All activities that occur under the Customer's User accounts.

2.2. Modification of Service

We reserve the right to update, modify, or discontinue features of the Platform to improve performance, security, or compliance. We will make reasonable efforts to notify Customers of material changes that negatively impact core functionalities.

3. User Content and Data Ownership

3.1. Ownership of User Content

The Customer retains full and exclusive ownership of all documents, data, text, and files uploaded to the Platform ("User Content"). Studia claims no intellectual property rights over User Content.

3.2. License to Studia

You grant Studia a limited, non-exclusive, non-transferable, royalty-free license to process, store, and display User Content solely as strictly necessary to provide the Services to you (e.g., to parse a PDF or generate a summary).

3.3. No AI Training on Customer Data

Studia expressly warrants that User Content is not used to train, fine-tune, or improve our public artificial intelligence models or the models of third-party providers, unless explicitly agreed upon in a separate written agreement.

4. Confidentiality

Given the sensitive nature of medical writing, both parties agree to strict confidentiality obligations.

4.1. Definition

"Confidential Information" means any non-public information disclosed by one party to the other, including User Content, technical specifications, and business processes.

4.2. Obligations

The receiving party shall:

  • Use Confidential Information only for the purpose of fulfilling this Agreement.
  • Not disclose Confidential Information to any third party (except strictly necessary sub-processors or employees bound by similar confidentiality duties).
  • Protect Confidential Information with the same degree of care it uses for its own sensitive data.

5. Acceptable Use and Restrictions

You agree not to, and not to allow any third party to:

  • Use the Platform for any unlawful purpose or to process data you do not have the rights to use.
  • Reverse engineer, decompile, or attempt to derive the source code of the Platform.
  • Use the Platform to build a competitive product or service.
  • Perform automated scraping or extraction of data.
  • Interfere with the security or integrity of the Platform (e.g., penetration testing without prior authorization).

6. Fees and Payment

6.1. Pricing Plans

The Service is available under various plans (e.g., Subscription or Pay-As-You-Go). Specific pricing, billing cycles, and payment terms are set forth in the applicable Order Form or Invoice.

6.2. Payment Terms

Unless stated otherwise in an invoice, all fees are due within 30 days of the invoice date.

  • Late Payments: We reserve the right to suspend access to the Platform for accounts with invoices overdue by more than 14 days after notice.
  • Taxes: Fees are exclusive of VAT and other taxes, which are the responsibility of the Customer.
  • Refunds: Except where required by law or explicitly stated, all fees are non-refundable.

7. Service Level Objective (SLO) & Support

7.1. Uptime Target

We use commercially reasonable efforts to make the Platform available with a target uptime of 99.95% during business hours, excluding scheduled maintenance. Note: This is a target (Service Level Objective), not a guarantee. Deviations do not automatically constitute a breach of contract.

7.2. Maintenance

We endeavor to perform maintenance outside of standard European business hours. In cases of emergency security patching, maintenance may be performed immediately.

8. Artificial Intelligence Disclaimer

8.1. Nature of AI Features

The Platform includes features powered by Artificial Intelligence ("AI"). You acknowledge that AI is probabilistic and may produce "hallucinations" or errors.

8.2. Human in the Loop

The Platform is a drafting aid, not a substitute for professional medical judgment. The Customer acknowledges that:

  • Outputs generated by the Platform must be reviewed, verified, and fact-checked by a qualified professional.
  • Studia is not responsible for any regulatory submissions, clinical decisions, or medical texts derived from the Platform's output.

9. Data Protection (GDPR)

9.1. Roles

To the extent Studia processes personal data on behalf of the Customer (e.g., names in uploaded research papers), Studia acts as a Data Processor and the Customer acts as the Data Controller.

9.2. Data Processing Agreement (DPA)

The processing of such data is governed by our Data Processing Agreement (DPA), which is incorporated by reference into these Terms. By using the Platform, you agree to the terms of the DPA.

10. Warranties and Disclaimers

10.1. "As Is"

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STUDIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2. No Medical Advice

Studia does not provide medical, legal, or regulatory advice.

11. Limitation of Liability

11.1. Cap on Liability

To the fullest extent permitted by Belgian law, the total aggregate liability of Studia arising out of or related to this Agreement shall not exceed the total amount paid by the Customer to Studia in the twelve (12) months preceding the event giving rise to the claim.

11.2. Exclusion of Damages

Studia shall not be liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.

11.3. Mandatory Liability (Belgian Law)

Nothing in these Terms excludes or limits Studia's liability for:

  • Fraud or willful misconduct (dol).
  • Gross negligence (faute lourde).
  • Death or personal injury caused by negligence.

12. Term and Termination

12.1. Termination by Customer

You may terminate your account at any time by contacting contact@studia.health. Termination does not relieve you of the obligation to pay any outstanding fees for the current billing period.

12.2. Termination by Studia

We may terminate or suspend your access immediately if you breach these Terms (Section 5).

12.3. Effect of Termination

Upon termination, your right to use the Platform ceases. We will retain User Content for a grace period of 30 days to allow for data export, after which it may be permanently deleted.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Belgium. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the French-speaking enterprise courts of Brussels (Tribunal de l'entreprise francophone de Bruxelles).